3. Customer service: When the only utility available has lousy customer service, nobody is surprised. They don’t even pretend to care – they know they have you over a barrel. With all these new players in town, however, it’s a slap in the face to be treated like royalty until you’ve signed on the dotted line and now they won’t even return your calls or the person on the phone can’t string three English words together or if he does speak English, he’s brand new and panicking trying to pull up your account information.
In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.
The Public Utility Code authorizes the PUC to collect an annual fee of $350 from each licensed / certified supplier, broker, marketer and aggregator of electricity and natural gas approved to do business in the Commonwealth of Pennsylvania. In addition, an annual supplemental fee based on reported annual gross intrastate operating revenues will be applicable to suppliers of electricity and natural gas.
No. When you’ve chosen a new deal, your new supplier will handle the switching process. They’ll contact you to let you know what date you’ll be transferred over, and they’ll contact you around the switching date to ask for a meter reading. They’ll pass this on to your old supplier so they can send you a final bill. You don’t need to contact your old supplier, as the new supplier will handle everything for you.
To begin, you'll select one of our three standard packages. Then, you have the option to add on equipment as needed. Basic packages start with door and window sensors, motion detectors and a touch-screen controller with a cellular signal that cannot be cut, even if the panel is damaged. Your system stays connected at all times, with regular wireless updates to keep the software up-to-date at all times. If you're not satisfied with the equipment included in your package, you can purchase additional security gear, such as a doorbell camera you can monitor from your phone, a smart thermostat, smart lights you can program to turn on and off, or a carbon monoxide detector.
Around 85% of Texas residents must choose an electricity provider. Utility companies transmit and distribute electricity to customers. But that electricity doesn’t come from a utility—it comes from companies known as Retail Electric Providers. These providers offer competitive plans based on electricity pricing, term length, renewable sourcing and more.